We will reschedule missed lessons for:
a. Student illness or family emergencies.
b. Inclement weather.
c. School or church sanctioned event.
d. Medical appointments
e. Holidays (except Christmas break)
These are the only reasons that will be acceptable for scheduling a make-up lesson provided
we are given advance notice. Rescheduling the missed lesson is the responsibility of the
student/parents. We will email you our schedule with a list of numbers so that you can first try
to trade with another student. This gives you more flexibility especially since it is often difficult
for us to try and reschedule lessons that occur between our busiest times of 3 to 6. When
this is not possible, you can call us and we will assist you in rescheduling the best we can.
Canceled Lessons:
a. As part of our flat-rate plan, students may cancel up to 2 lessons anytime during the
calendar year without charge. However, any lessons missed beyond the 2 personal misses
allotted must be paid for whether or not the lesson is rescheduled.
b. The pre-recital group lessons cannot be made up. However, you may be able to switch to
another available group lesson time during the week of group lessons.
c. Students discontinuing lessons in the summer or during the school year for any period of
time without payment will lose their reserved lesson time but may be placed back at the top of
our waiting list. A $20 re-instatement fee will also apply.
d. Any lesson, which we may need to cancel, will, at the students & parents discretion, be
rescheduled or credit will be given.
Vacations & Christmas Break
We include a total of 3 student missed lessons throughout the year (2 personal and 1 for
Christmas break) and 1 teacher miss during our vacation week. These misses are built into
the flat-rate plan and are given as a courtesy to allow for times when the student will be away
and rescheduling would be difficult. If you need to miss more than the alloted amount you will
have the option to reschedule if so desired.
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